Returns & Exchanges

To ensure your satisfaction, damaged products will be returned or compensated with a balance in the wallet, including shipping. To ensure your safety, cosmetic, perfume, or care products, or products that have been used or opened, will not be returned.

You can also return devices provided that they have not been used or opened and that they are in their original condition as they were received from Evorie Beauty.

Q: Is there a return fee?

A: When returning an intact and undamaged product; that is, in its original condition, the return fee is borne by the customer, and its cost is 2 Kuwaiti Dinar, which will be deducted from the cost of the returned product. When returning a damaged product, Evorie Beauty will bear the full fees.

Q: How can I return a damaged product?

A: Our customer service will be happy to assist you. You can send a ticket about the request or contact us through the unified number: 98989639, provided that the returned product is in its original condition, packaging, and has not been used, opened, or had its packaging changed.

Q: Can I return a damaged product purchased during Evorie Beauty offers?

A: In case of receiving a damaged product purchased during Evorie Beauty offers, the customer will be compensated by shipping a new product or adding a balance in the wallet with the value of the product. The product value cannot be refunded to the bank account.

Q: Can I return the lenses in their original condition?

A: To ensure your safety, cosmetic products, including lenses, are not returnable, even if they are in their original condition.

Q: How long is the permissible period for returning a damaged product?

A: You can return the damaged product within 7 days of the purchase.

Q: How long does it take to return a damaged product?

A: At Evorie Beauty, we work hard to satisfy you. The return process may take up to 10 working days.

Q: In the process of returning, how can I get a refund?

A: The amount will be refunded after the damaged product reaches us and its condition is confirmed. The amount will then be refunded according to the method used for payment. If the payment was by credit card, the amount will be returned to the wallet or the bank account, and if the payment was upon receipt, the refund will be a balance in the wallet.

Q: Can I retrieve Qitaf points and transfer them to the bank account?

A: If Qitaf points are exchanged for balance in an Evorie Beauty wallet, they cannot be returned to the bank account.

Q: Can I retrieve the Allowance balance and transfer it to the bank account?

A: We apologize! The temporary balance cannot be refunded or transferred to the bank account.

Q: Is there a license for the Saudi National Day offers?

A: Yes, please scan the attached QR code or access it through the link here.